Returns & Exchange Policy
Our commitment to your satisfaction with personalized jewelry. All refunds are processed manually by our team — please contact us to begin.
Defective or Damaged Items
Defective items must be reported by email within 48 hours of signing for the package, with clear photos or video as evidence. Once the quality issue is confirmed we will repair or remake the piece free of charge; if repair is not possible, a full refund will be issued to your original payment method.
Non-Customised Finished Goods
For non-customised finished goods, you may apply for a return within 7 days of signing. The item must be unworn, undamaged, with the original tag intact, and returned in its original packaging. Return shipping is at the buyer's cost.
Ring Size Adjustment
We provide a complimentary one-time ring size adjustment within 30 days of delivery for rings purchased from us. Shipping costs for the adjustment service may apply.
How to Request a Return or Exchange
Contact Us
Email our customer service team at support@mifa-jewelry.com with your order number and photos of the issue
Evaluation
Our team will evaluate your request and respond within 2-3 business days
Resolution
Once approved, we will arrange for pickup or provide instructions for returning the item
Manual Refund / Replacement
Refunds are processed manually by our admin team after the item is received and inspected — no automated refund in the system
Refund Information
All refunds are reviewed and processed manually by our team. There is no automated refund flow.
Processing Time
Approved refunds are processed within 5-10 business days after we receive and inspect the returned item. Our team will follow up with you via email.
Refund Method
Refunds are credited to the original payment method by our admin team. Credit card refunds may take 5-10 additional business days to appear on your statement.
Shipping Refund
Shipping fees are only refunded if the return is due to our error or a defective product, subject to manual review.
Not Covered by Our Policy
- Changes of mind after confirming the design
- Damage caused by improper care or accidents
- Normal wear and tear over time
- jewelry that has been altered or modified by another jeweler
- Items returned after 7 days of delivery (for defects)
International Shipping & Loss Handling
All international orders are shipped via DHL Express or FedEx with a full end-to-end tracking number. If the tracking information has not updated for more than 10 business days after dispatch, please contact us immediately — we will file an investigation request with DHL. DHL's investigation and "search" process typically takes 30 to 45 days. Once DHL officially confirms the package is lost, we will either issue a full refund or remake and resend the identical piece free of charge; the refund will be returned to your original payment method within 5 business days of confirmation. Please note: this policy does not cover delays or returns caused by an incorrect recipient address, failed delivery attempt (no one to sign), or destination-country customs factors. For high-value items, we may purchase an additional commercial transport insurance policy on your behalf.
Jewelry Care Tips
Proper care can help your jewelry last for years. Here are some tips:
Need Help?
If you have any questions about our return policy, or to request a return, exchange, or refund, please contact us. Our team will handle it manually.
Contact Us