Shipping | AI Custom Jewelry Worldwide Delivery | MifA
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Shipping Information

Delivery options and timelines for your personalized jewelry

Production & Delivery Time

Custom-made items typically take 10–20 business days to produce, depending on the complexity of the design. Once production is complete, the order is shipped immediately. Adding 3–10 business days for international shipping, the total time from order to delivery is approximately 3–5 weeks. Throughout this period, you can check your order status and progress at any time.

Shipping Fee: Calculated at checkout based on destination

Shipping Process

Order Confirmed

Once your order is confirmed, we begin crafting your personalized jewelry

Quality Check

Every piece undergoes strict quality inspection before shipping

Secure Packaging

Your jewelry is carefully packaged in our signature gift box

Shipped

Tracking number will be sent to your email

Delivered

Your unique jewelry arrives at your doorstep

Track Your Order

You can track your order status in your account dashboard or using the tracking number provided in your shipping confirmation email.

View My Orders

Our Packaging

Every MifA jewelry comes beautifully packaged in our signature gift box, perfect for gifting or keeping as a treasured keepsake.

Secure & Protected
Gift-Ready
Eco-Friendly Materials

保險與遺失保障

我們的核心承諾

自出庫至簽收全程全額保險。確認遺失後 30 個工作日內,免費重作同款商品或全額退款,無需等待承運商理賠結果。

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二、全額保險

所有訂單自出庫起至您簽收為止均享有全額保險。若運送途中發生損壞或遺失,我們將免費重作一模一樣的同款商品,或全額退款,無需等待承運商理賠結果。

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三、包裹遺失認定標準

符合下列任一情形者,視為包裹遺失:

  • 物流狀態顯示「已送達」但您實際未收到,經查證超過 48 小時仍無結果。
  • 物流追蹤資訊連續中斷超過 15 天,期間無任何更新。
  • 承運商以書面正式確認包裹遺失。
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四、包裹遺失處理流程

  • 即時通知:您必須於發現異常後 24 小時內聯絡客服。
  • 立即調查:我們將立即與承運商啟動聯合調查程序。
  • 預先賠償:確認包裹遺失後,將於 30 個工作日內執行下列任一選項(您可自行選擇):
  • 優先方案:免費重作同款商品。
  • 替代方案:全額退款至您原付款帳戶。
  • 我們的承諾:無論承運商是否完成理賠程序,我們的預先賠償義務均不受影響。
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五、簽收確認機制

  • 本人簽收:包裹須由您本人簽收,快遞員必須核實您的身份資訊。若當地快遞服務允許代收或送至指定地點(如信箱、櫃台、鄰居代收點),此類交付亦視為有效簽收。
  • 現場驗貨:建議您於簽收時當場開箱檢驗。若發現任何損壞,請立即拍照並要求快遞員開立異常報告。
  • 外包裝異常:若外包裝明顯破損或有拆封痕跡,您有權拒收並立即通知客服。
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六、物流追蹤及高價值配送

  • 出貨後將提供追蹤編號,您可隨時查詢包裹位置。
  • 單件商品價值超過 3,000 美元之訂單,除基本保險外,將額外購買商業運輸險,並指定您為受益人,保單副本將寄至您的電郵。
  • 高價值包裹將採用無標識外包裝、獨立包裝及隨機路徑等反追蹤措施,確保整個運輸過程的隱密與安全。
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七、運輸隱私保護

  • 您的地址資訊僅在出貨時提供給指定承運商,並標註「不予保留」。
  • 貨運提單上的商品類別將統一標示為「時尚配件/禮品」,外包裝及提單均不會出現珠寶、鑽石、貴金屬等字樣。
  • 所有個人資訊處理均嚴格遵循本公司隱私政策,並於運輸完成後自承運商系統刪除。

International Shipping & Loss Handling

All international orders are shipped via DHL Express or FedEx with a full end-to-end tracking number. If the tracking information has not updated for more than 10 business days after dispatch, please contact us immediately — we will file an investigation request with DHL. DHL's investigation and "search" process typically takes 30 to 45 days. Once DHL officially confirms the package is lost, we will either issue a full refund or remake and resend the identical piece free of charge; the refund will be returned to your original payment method within 5 business days of confirmation. Please note: this policy does not cover delays or returns caused by an incorrect recipient address, failed delivery attempt (no one to sign), or destination-country customs factors. For high-value items, we may purchase an additional commercial transport insurance policy on your behalf.

Currency & Pricing

All transactions on the MifA website are priced in US dollars (USD). The amount you actually pay is the USD figure shown at the time of payment, regardless of your local currency or your card's billing currency.

Any other currency or exchange rate shown elsewhere on the site (such as in subscription benefits or order summaries) is for reference only and does not affect the actual amount charged.

If your credit card is issued in a currency other than USD, your card issuer or payment service provider will convert the USD amount into your local currency at their own rate, and may charge additional cross-border or foreign-transaction fees. MifA is not responsible for such fees.

We reserve the right to adjust the price of any item, subscription plan, or quote-request fee at any time without prior notice. The price that applies to your transaction is the price displayed at the moment you complete payment.

Returns & Refund Conditions

Custom-made items (engraved, specific size, personalised design, etc.) are not eligible for return or exchange under any circumstances, except for verified manufacturing defects or significant discrepancy from the order description.

For defective items, you must contact our customer service by email within 7 days of signing for the package, and provide clear photos or video as evidence. Once the quality issue is confirmed we will repair or remake the piece free of charge; if repair is not possible, a full refund will be issued to your original payment method.

For non-customised finished goods, you may apply for a return within 7 days of signing. The item must be unworn, undamaged, with the original tag intact, and returned in its original packaging. Return shipping is at the buyer's cost.

Supported Shipping Countries

Japan, South Korea, China (Mainland), China (Taiwan), China (Hong Kong), China (Macau), Singapore, Malaysia, Thailand, Vietnam, Indonesia, Brunei, India, Kazakhstan, Uzbekistan, United Arab Emirates, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Israel, Turkey, United Kingdom, Ireland, France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Luxembourg, Switzerland, Austria, Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Greece, Denmark, Sweden, Norway, Finland, Iceland, Estonia, Latvia, Lithuania, Slovenia, Croatia, Serbia, Montenegro, Malta, Cyprus, Andorra, Monaco, Liechtenstein, San Marino, Vatican, United States, Canada, Mexico, Panama, Brazil, Argentina, Chile, Colombia, Peru, Uruguay, Australia, New Zealand, South Africa, Morocco, Mauritius, Seychelles, Georgia, Armenia.